FSMS: Clear out staged updates [LSE Wiki]

This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong.
====== FSMS: Clear out staged updates ======
== Sometimes, the FedEx Ship Manager Server downloads an incomplete or corrupted file that it is unable to implement. When this happens, the FedEx Admin service may hang or crash, and other files (i.e. URSA updates) can't be implemented. ==

===== Follow these steps to clear out and re-download all staged updates: =====
  * Stop the "FedEx AdmnService" and "FedEx Server Manager Service".
    * "FedEx Server Manager Service" is only for FSMS v18 or higher.

  * Open the C:\FedEx\FedEx_Comm folder.
    * In FedEx_Comm, there will be a folder for each meter number configured on your system.
    * The folder names are 9-digit numbers, matching your meter numbers padded with zeros, i.e. 000123456.

  * Delete all of the meter number (#########) folders from the FedEx_Comm folder.

  * Restart the "FedEx AdmnService" and "FedEx Server Manager Service".

  * FSMS will re-download staged updates at the next reconciliation (usually 3am). But you can force it to download now:
    * In Start > Run, run "C:\Fedex\Fedex_Bin\DemandDownloadCLR.exe -downloadall".
      * This will initiate a FSMS Demand Download session to download all current files from FedEx.
      * The downloads can take anywhere from 15 minutes to a few hours, depending on the number of meters. You can continue shipping during this process
        * If your URSA was expired, it won't be fixed until this is complete (affects FedEx Express only, not Ground).